Professional Background
Customer Success Specialist
Transcosmos (Fossil Group) · Debrecen, Hungary
▪ Investigated customer, order, repair, and transaction-related issues across integrated enterprise
applications, using structured problem-solving to identify relevant information and support timely
resolution.
▪ Worked with SAP ERP, Salesforce Commerce Cloud, Adyen, and Computop as part of customerfacing e-commerce and transaction workflows.
▪ Validated customer, order, repair, and transaction information across systems to maintain data
accuracy and identify discrepancies.
▪ Collaborated with internal teams to investigate complex issues, clarify requirements, escalate cases,
and communicate resolution status.
▪ Developed practical understanding of how enterprise applications, business processes, and customerfacing systems interact within an international environment.
applications, using structured problem-solving to identify relevant information and support timely
resolution.
▪ Worked with SAP ERP, Salesforce Commerce Cloud, Adyen, and Computop as part of customerfacing e-commerce and transaction workflows.
▪ Validated customer, order, repair, and transaction information across systems to maintain data
accuracy and identify discrepancies.
▪ Collaborated with internal teams to investigate complex issues, clarify requirements, escalate cases,
and communicate resolution status.
▪ Developed practical understanding of how enterprise applications, business processes, and customerfacing systems interact within an international environment.
ICT and Programming Tutor
Infolink College of Technology · Nairobi, Kenya
▪ Supported the development and maintenance of college website using PHP, JavaScript, HTML
troubleshooting both frontend and backend issues.
▪ Investigated programming and application issues using structured debugging and problem-solving
techniques.
▪ Provided technical support and guidance to users with different levels of technical knowledge,
explaining application behaviour and solutions clearly.
▪ Developed practical programming
troubleshooting both frontend and backend issues.
▪ Investigated programming and application issues using structured debugging and problem-solving
techniques.
▪ Provided technical support and guidance to users with different levels of technical knowledge,
explaining application behaviour and solutions clearly.
▪ Developed practical programming
IT Technician and Lecturer
Litmed College of Technology · Nairobi, Kenya
▪ Provided IT support and technical assistance to users, investigating issues and helping maintain reliable
day-to-day operations.
▪ Supported students and other users through technical guidance, structured instruction, and feedback,
strengthening collaboration and knowledge-sharing skills.
day-to-day operations.
▪ Supported students and other users through technical guidance, structured instruction, and feedback,
strengthening collaboration and knowledge-sharing skills.